What if there is a problem with my order? If there's a problem with your order, the first thing to do is message your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy. What if I receive a defective product?How to Make a Return? Please check the order and open the return case will be fine. The product should be packed in the original product box with the UPC codes intact. When repacking the product box, avoid using duct tape or other adhesives that can leave a residue. This item is in the category "Musical Instruments & Gear\Guitars & Basses\Electric Guitars". The seller is "insguitar11" and is located in this country: CN. This item can be shipped to United States.