If there's a problem with your order, the first thing to do is message your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy. What if I receive a defective product?This item is in the category "Musical Instruments & Gear\Guitars & Basses\Electric Guitars". The seller is "somusic89" and is located in this country: CN. This item can be shipped worldwide.